Domestic Shipping Information

*We do our very best to ship the same day you placed your order, however, on very rare occasions inventory shortages, shipping carrier delays, delays from weather and other factors, may delay your shipment. UPS Delivery Days are Monday thur Friday, no Saturday delivery, and the day we ship your package does not count as a delivery day. e.g. If you place you order on Thursday, and select UPS 2 day, UPS will delivery your package on Monday.

UPS Domestic Delivery Choices:

*Ground Service, no Saturday delivery
2-Day, no Saturday delivery
3-Day, no Saturday delivery
Overnight, no Saturday delivery

International Orders

We do not accept international orders.

General UPS Shipping information:

* UPS tracking number will be provided by email for your convenience.
* We are not able to deliver to a P.O. Box address via UPS.
* Shipping charges are normally based on your package weight, destination, and distance from Colorado.
* UPS may add a fuel surcharge in addition to their shipping charges to compensate increases in fuel costs, or to rural areas.
* Handling charges are included in our shipping charges quote, and is set to a nonmial charge per package, which is based on an annual average packaging supply costs.
* Please keep your Order number so our Customer Service can better assist you.
* We can deliver to international destinations. (certain restrictions apply).
* When checking out, all shipping charges are displayed on the "Shipping" page prior to payment.
* No refunds will be issued after 30 days from the date you received your order.

Our FREE shipping offer applies to Miracleii.com's retail customers, with product totals of $48.00 and over, and delivery within the contiguous* United States using, at our discretion, either UPS Ground or US Priority Mail service. Shipping & Handling, Sales Tax, or other Fees do not count towards free shipping. Product returns - orders that had free shipping or shipping included are readjusted with the appropriate shipping charges. Free shipping does not apply to Low Price Guarantee orders. (*The term "contiguous United States" excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico)

Ships Same Day Details

Orders submitted by 3:00 p.m. Colorado Time, Mon-Fri, ship the same day. Excluding Federal Holidays. Orders submitted after 3:00 p.m. Colorado Time, Mon-Fri, ship next business day. Orders placed on weekends or federal holidays ship next business day. Business days are Monday through Friday. Contiguous United States orders ship via UPS Ground. Other shipping options for Hawaii, Alaska, and International orders are provided.

Delivery of Orders:

Our shipping labels are generated from the shipping information you provide when submitting your order. If your order is re-routed or returned to us due to your incorrect or incomplete shipping information, you may be charged the additional UPS re-routing fee ($12.00) or the cost of re-shipping your package(s). Miracle II Online, Inc. will not be responsible for orders that are not processed or received due to technical difficulties that occurred when you submitted your order.

Back Orders

We regularly stock every item we carry; occasionally a product may be out of stock. If any product is not in stock to complete your order, your order may be held if the item is due within 3 days. Your order will be immediately processed and shipped once all items are in stock and available to complete your order. You may be notified by e-mail if your order is being held due to an item being out of stock. .

Canceling Orders

Before shipping your order, you may cancel it by contacting us by phone (888-263-8094). Please provide your name and Order Number when canceling an order. If your order has shipped, refuse delivery of the package(s). Once your refused package(s) have been received at our distribution center, a credit will be issued to your account within 5 business days.

Change Submitted Order

To change your order, please contact our friendly Customer Service agents at (888) 263-8094 or (303) 593-0807, and they'll be happy to assist you. To prevent receiving duplicate shipments, PLEASE DO NOT RESUBMIT YOUR ORDER using the online shopping cart.

Return Policy

Your satisfaction is our primary goal. If for any reason you are not satisfied with your purchase, you may return the unused portion within 30 days from the date you received your order, along with your sales receipt for a refund of the returned product. Shipping charges are not refunded and you will be responsible for the shipping fees necessary to return your product(s) to us. Returns with an RMA# will be processed within 5 business days of receipt of your returned product(s) and a credit will be issued in the original form of payment. Miracleii.com reserves the right to change its shipping costs and shipping policy at any time.

For returns, please follow these simple steps:

1. Please call 888-263-8094 to receive a RMA# (Return Authorization Number). Returns will not qualify for credit without a RMA#.

2. Pack the item(s) securely and mail to: Miracleii.com, 5304 Mining Camp Trail, Parker, CO 80134.